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GoGogh Training Course
ITSM Comprehensive Overview
- Preview:
- click here for a preview
- Course:
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- Provider:
- Shannon Magistad - click to view profile
- Description:
- This course is meant as an overview of Service Management and specifically IT Service Management. The course assists candidates in providing context to common ‘best practice’ definitions as well as exploring various methodologies and frameworks available to assist you in implementing IT Service Management. Web-Based references are provided to assist individuals on their Service Management implementation and education journeys including a general overview of frameworks such as ITIL®, MOF®, eTOM®, and other best practice principles.
- Presentations:
- 297 Module 00: Course Introduction 297 Module 01: IT Best Practice Frameworks Overview 297 Module 02: Service Management Overview 297 Module 03: How to Establish a Best Practice Program 297 Module 04: ITSM and Value 297 Module 05: Designing for IT Value Part 1 297 Module 06: Designing for IT Value Part 2 297 Module 07: Making IT Change Happen 297 Module 08: Keeping Service Management Intact During a Change 297 Module 09: “Operationalizing” IT Services: Key Considerations Part 1 297 Module 10: “Operationalizing” IT Services: Key Considerations Part 2 297 Module 11: IT Service Improvement Programs Overview Part 1 297 Module 12: IT Best Practice Certification Options 297 Module 13: Service Management Case Study: McCallister’s Toy Store 297 Module 14: Course Summary & Evaluation
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Comments and Questions
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09.17.2009
Anthony Lim
The video presentation is not smooth. It halt for awhile and then it continue because it need streaming for buffering. How can I improve this so that the video presentation is smooth without any halting cause by video buffering?